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Privacy Notice

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For additional
Information Contact:
info@vip-gear.com
Our Commitment to Privacy

VIP GEAR values its customers and respects their privacy. We collect customer information in an effort to
improve your shopping experience and to communicate with you about our products, services, contests and
promotions. We do not sell or rent your personal information to third parties.

This policy describes the personal information we collect about you, why we collect it, how we use it. Our policy
also describes the choices you can make about how we collect and use your information. If you have any
questions about our privacy policy, you can always contact VIP Gear customer service in any of three ways:

1. send us an e-mail.
2. fax us at 1-925-397-3130
3. write to us at
VIP GEAR LLC
5627 Stoneridge Drive Suite 315
Pleasanton, CA 94588
USA

Privacy Policy FAQ's

  • What kind of information does VIP GEAR collect?
  • How does VIP GEAR use my information?
  • Does VIP GEAR share my information with third parties?
  • How do I access my information? How do I change or delete my information?
  • How do I exercise my choices about receiving promotional communications?

What kind of information does VIP GEAR collect?
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you
when you visit our website or one of our stores, place an order online or by phone, make an in-store purchase,
save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your
product interests and the purchases you make online or by phone and in our booths at special events.

How does VIP GEAR use my information?
When you place an order or make a purchase from VIP GEAR, we use your personal information to process your
order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other
questions regarding your order or purchase.

When you place an order, make a purchase or save your information online, we will use your e-mail and postal
address to send you information about our products, services, contests, and promotions and to help us learn
more about your shopping preferences. If you participate in a contest or promotion, we may use your personal
information to send you e-mails, postal mail, or telephone (including text messages) regarding our products,
services, contests and promotions. From time to time, we may use this information to contact you via e-mail,
postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to
receive marketing information or calls.

To serve you better, we may combine information you give us and information about your product interest and
purchases.

Does VIP GEAR share my information with third parties?
No.

Credit Card Safeguard
At VIP GEAR we don't just stand behind our merchandise. We also do our best to provide a safe and convenient
online shopping experience.

We safeguard the integrity of our customers' credit card information. If your credit card or debit card ("credit
card") is used in an unauthorized manner on our site (as determined by your credit card company), we will cover
whatever amount your credit card company doesn't - up to $50.

If you're not quite comfortable shopping online, or would prefer to make your purchase via fax, just fax us at 1-
925-3973-3130 and leave your call back information. Our Customer Service representatives are available 8:00am
to 6:00pm Monday through Friday. They'll be happy to call you back, and take your VIP GEAR order.

Credit Card Safety
Protecting the safety of your credit card information is important to us.

We use PayPal to protect the security of your credit card information as it is transmitted to us.

To make sure you are accessing our secure server before you submit personal financial information, look at the
lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your
browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If
you have accessed a secure server, the first characters of the address in that line should change from "http" to
"https."

Web Browsers
VIP GEAR Online is best viewed with Mozilla Firefox, or Microsoft Internet Explorer version 5.0 or higher. You
can upgrade your browser at AOL, at Netscape, or at Microsoft for free.

WebTV users can browse our site but they are also unable to place orders at VIP GEAR Online. WebTV users
should place their order by fax at 1-925-397-3130.

Enabling JavaScript
We're sorry, but you'll need to enable JavaScript in your browser to shop our site. See below for easy-to-follow
instructions.

Does this site use JavaScript?
Yes, you cannot shop the VIP GEAR site unless your Web browser supports JavaScript. If your firewall does not
allow JavaScript from the Web in general, you will need to ask your network administrator to enable JavaScript
for the VIP GEAR site.

How can I enable JavaScript in my Web browser?

If you are using Internet Explorer 7.x, 6.x, 5.x or 4.x (Windows):

1. Click the Tools menu
2. Click Internet Options ..., to open the Internet Options dialog box
3. Click the Security tab
4. Click the Internet symbol (a globe)
5. Click the Custom Level ... button, to open the Security Settings dialog box
6. In the Settings list, scroll down to Scripting
7. Under Active Scripting, click Enable, so that a dot appears next to it
8. (If you are unsure about the other Security Settings, please check with your Network Administrator)
9. Click OK to close the Security Settings dialog box
10. Click Yes in the Warning! message box
11. Click OK to close the Internet Options dialog box

Plug-Ins
A few plug-ins will enhance your shopping experience at VIP GEAR Online. To view our television advertisements,
experience multimedia effects, view downloaded order forms, and take advantage of other features, you need
to download and install the following plug-ins.

QuickTime: to play movies.

Flash: to view the homepage animation and many of our seasonal shops and features.

Adobe Acrobat Reader: to download certain forms and catalogs.

Once the software has downloaded completely, locate it on your hard drive, and follow the included installation
instructions.
Privacy Statement
If you have any questions or concerns, please email our Customer Service at service@vip-gear.com
Monday through Friday 9am - 7pm (EST).

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